RCA Partners

Our customer service management team analyzes customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention, and driving sales. The ultimate goal of our team is build long standing relationships with customers and increase ROI for our clients. We work cohesively to create strategies to answer questions and find solutions to helping customers and finding the right client services for them.

We examine what organizations are doing to stay relevant and competitive in this fast-paced world, and which ones are doing it best. We then strategize using smart tools and global resources in order to understand the implications of every choice our clients can make.  The account management team provides customers with service, support and improvement opportunities to increase their consumption of a product or service and maximize retention, cross-sell and upsell opportunities within the customer base. Our goal is to oversee every aspect of the major accounts we work on and to give continuous feedback on how we can increase our clients relationships and services.